Article - Main Track

The measure of satisfaction of IT systems users

Abstract:This article introduces the concepts of user satisfaction given the modern enterprise needs and the advancements of in IT.

Key Words:User satisfaction, Metrics, IT Systems

Full text (in portuguese)

Complete Reference: XEXEO, J. A. M.; "A Medida da Satisfação do Usuário de Sistemas de Informação", Revista de Sistemas de Informação da FSMA n. 3 (2009) p. 10-33


Back